1. Introduction
PT Pusat Cyberspace dan Inovasi Teknologi Informasi (“Cybernethicc”, “we”, “us”, or “our”) is committed to protecting the privacy of our users (“you”, “your”, “Cybernaut”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, websites, and applications (collectively, the “Services”). We will comply with applicable laws and regulations regarding personal information and will handle it appropriately.
2. Data Controller and Data Protection Contact Point
The Data Controller responsible for processing your personal information is:
PT Pusat Cyberspace dan Inovasi Teknologi Informasi
ATTN: Data Protection Officer
Jl. Raya Bantarkawung No. 152, Kec. Bantarkawung, Kab. Brebes, Jawa Tengah, Indonesia 52274
Email: [email protected]
For any questions, requests, or complaints regarding the application of this Privacy Policy or to exercise your rights, you can contact us at the address, phone number, or email listed above, mentioning your country of residence and the nature of your inquiry.
3. Information We Collect and Collection Methods
3.1 Personal Information:
- Name
- Email address
- Phone number
- Billing address
- Payment information
- Government-issued identification (for specific services)
3.2 Usage Data:
- IP address
- Browser type
- Operating system
- Pages visited
- Time and date of visits
- Clickstream data
3.3 Technical Data:
- Log files
- Server logs
- Device information
3.4 User Content:
- Data stored on our servers
- Communications with our support team
3.5 Collection Methods:
a. Directly from you when you:
– Register for an account
– Use our Services
– Communicate with us
b. Automatically when you:
– Visit our websites
– Use our applications
c. From third parties:
– Payment processors
– Identity verification services
4. Purposes and Legal Basis for Processing Personal Information
We process your personal information to the extent necessary to achieve the following purposes:
| Purpose of Processing | Legal Basis |
|---|---|
| To complete sales transactions and services with you | Processing is necessary for the performance of a contract to which you are a party |
| To provide, maintain, protect, improve, respond to defects, and provide technical support for our services | (i) Processing is necessary for the performance of a contract to which you are a party; and (ii) our legitimate interests consisting of customer relationship management, including complaint management |
| To respond to inquiries about our services and issues | (i) Processing is necessary for the performance of a contract to which you are a party; and (ii) our legitimate interests consisting of customer relationship management, including complaint management |
| Used for advertising and marketing | Processing is necessary for the purposes of our legitimate interests consisting of carrying out marketing and promotional activities |
| To conduct surveys through online questionnaires | Processing is necessary for the purposes of our legitimate interests consisting of customer relationship management and quality assurance |
| To comply with any provisions in applicable laws and regulations or follow any government notices and/or guidelines | Processing is necessary to comply with a legal obligation to which we are subject |
5. Data Security
5.1 We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.
5.2 We maintain necessary and appropriate security systems and security measures, commensurate with the sensitivity of personal information, to prevent unauthorized access, loss, or damage.
5.3 When we outsource all or part of the handling of personal information to a third party, we will conduct strict investigations of such third party and ensure that the personal information entrusted for handling is handled securely.
5.4 While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
6.1 We retain your information for as long as necessary to provide our Services and comply with legal obligations.
6.2 We will not retain your personal information for longer than is permitted under applicable data protection laws or longer than is necessary in relation to the purposes of its original collection or processing.
6.3 We will delete your personal information if any of the following applies:
a. When you withdraw your consent and there is no other legal ground for the processing
b. When you object to the processing and there are no overriding legitimate grounds for the processing
c. When your personal information has been unlawfully processed
d. Where necessary to comply with legal obligations
6.4 Upon termination of your account, we will delete your data within 30 days, unless required by law to retain it longer.
7. Data Sharing and Disclosure
We may share your information with:
7.1 Service providers who assist in providing our Services
7.2 Legal authorities when required by law
7.3 Business partners with your consent
7.4 In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
8. Your Rights and Choices
You have the right to:
8.1 Access your personal information
8.2 Correct inaccurate information
8.3 Delete your personal information (subject to legal requirements)
8.4 Object to or restrict processing of your information
8.5 Data portability
To exercise these rights, please contact us at [email protected].
9. Cookies and Tracking Technologies
9.1 We use cookies and similar technologies to improve user experience and analyze website traffic.
9.2 You can control cookie settings through your browser preferences.
9.3 We may use Google Analytics to understand the usage of our site. You can opt-out of Google Analytics by using the browser add-on settings.
10. International Data Transfers
10.1 Your information may be transferred to and processed in countries other than your own.
10.2 We ensure appropriate safeguards are in place for such transfers.
10.3 If we transfer personal information outside the EEA, we will take steps to ensure that appropriate security measures are taken to protect your privacy rights.
10.4 By providing your personal data, you agree to this transfer, storage, or processing.
11. Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect information from children under 13.
12. Changes to This Privacy Policy
12.1 We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our Services.
12.2 The amended policy will be effective from the time it is posted on our services unless otherwise specified by us.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address 1: Jl. Raya Bantarkawung No. 152, Kec. Bantarkawung, Kab. Brebes, Jawa Tengah, Indonesia 52274
Address 2: Jl. Cempaka Putih Barat XI No. 50, Kec. Cempaka Putih, Kota Jakarta Pusat, Jakarta 10520
14. Data Protection Officer
Our Data Protection Officer can be contacted at [email protected].
15. Complaint Resolution
If you have a complaint about our privacy practices, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.